Background

U.S. Customs and Border Protection is making available a new report in the Automated Commercial Environment that will give ACE account users the option to electronically view and track their outstanding refund status and history. This report will be deployed Aug. 29.

CBP generally refunds the overpayment of customs duties, taxes, and fees automatically. Members of the public can request specific refunds through written or electronic requests, but all such requests are handled the same way, with initial processing by CBP and subsequent processing by the Treasury Department prior to disbursement if the request is valid.

CBP notes that members of the public are currently not informed of the status of their refunds during processing. However, CBP’s pending deployment of release 6 of ACE Collections will enable ACE to pull, organize, and process data elements into a report that displays refund status and details. For each ACE account user, the report will include a summary of the total number of outstanding refunds requested, the total dollar amount requested in all outstanding refunds, and a consolidated table of all outstanding refunds and relevant data for the ACE account user’s own refunds. Specific data elements appearing in that table will include refund identification number, requester’s name, type of refund request, refund amount sought, associated Center of Excellence and Expertise, port code, and processing status.

The report will only display outstanding and dispersed refund data processed by ACE after Aug. 29.  Refund data will not be removed from the report after the corresponding refund has been dispersed.

CBP notes that it will continue its current processes for communicating refund statuses and disbursements through physical mailings, although members of the public that have signed up for ACH Refund will receive electronic communications.

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