Background

A senior Food and Drug Administration official has announced that on June 14 the FDA will launch a 24 hour/day, 7 day/week help desk to facilitate the resolution of issues reported for entries in the Automated Commercial Environment. As of June 15 all electronic entries and entry summaries for goods subject to FDA import requirements and associated with specific entry types must be filed in ACE.

The help desk (called the ACE Support Center) can be reached at (877) 345-1101. FDA will also continue to provide email support at Ace_support@fdahhs.gov.

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